Accessibility statement

Alenta Service serves older adults and people with disabilities. Accessibility isn't an add-on for us — it's who we serve. We are committed to making this website usable by everyone, in line with the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA.

What we've done

• Text contrast ratios meet or exceed 4.5:1 against every background on the site.
• Every page is fully navigable using only a keyboard, with a visible focus indicator on every interactive element.
• A "Skip to main content" link is the first focusable element on every page.
• Headings and landmarks are semantic so screen readers can navigate structure.
• Images have descriptive alt text; decorative imagery is hidden from assistive technology.
• Forms use real labels and text-based error messages announced to screen readers.
• The site remains usable at 200% browser zoom and at 320-pixel viewport width without loss of content.
• Animation respects your operating system's reduce motion preference.
• Body text is set at 18 pixels for easier reading.

Conformance status

This website is substantially conformant with WCAG 2.2 Level AA. "Substantially conformant" means the site meets the standard across the pages and features we have tested, and that we are actively remediating any exceptions we find. Conformance is evaluated with a combination of automated testing (axe-core, run against every public page at both desktop and mobile widths), manual keyboard-only navigation, and manual review of forms, error messages, and focus order.

Last reviewed: July 2026. We re-review after every substantial change to the site and at minimum twice per year.

Report a barrier — and what happens next

If you run into an accessibility barrier — anything from a link you can't focus with the keyboard to a page you can't understand with a screen reader — please tell us. You do not need to describe it in technical terms; telling us what you were trying to do is enough.

Accessibility contact: Alenta Service client services team
By phone: (484) 843-1816
By email: info@alentaservice.com (please put "Accessibility" in the subject line)
By mail: Alenta Service, 1121 North Bethlehem Pike, Suite 60-106, Spring House, PA 19477

Our response commitment

• Within 2 business days: we acknowledge your report and give you a named contact.
• Within 5 business days: we provide the information or service you were trying to reach in an alternate format — large print, plain text by email, a mailed document, or simply reading it to you over the phone — so you are never left waiting on a code fix.
• Within 10 business days: we tell you our remediation plan for the underlying issue, including a target date.
• Within 30 days: we remediate barriers that block access to information or services. If a fix depends on third-party software we do not control, we will tell you that plainly, keep the alternate-format channel open, and pursue the fix with the vendor.

There is no cost to you for any alternate format, and you will never be asked to use a separate or lesser version of the site.

Ongoing work and known limitations

Accessibility isn't a one-time project. We test each substantial change to the site with automated tools and manual keyboard and screen-reader passes.

Areas we are continuing to improve: expanded testing with additional screen-reader and browser combinations, and review of any third-party embedded content, which may not fully match our own standards. If you find something we missed, please let us know — your feedback makes the site better for the next person.